Amazon Return Continue Button Not Working! Why?
Amazon return continue button not working? You are not alone. Many customers have reported this issue when trying to return an item they bought from Amazon.
This is the button that you need to click after selecting the item and the reason for return, and it should take you to the next step of the return process. However, sometimes this button does not work, and nothing happens when you click on it. This can be frustrating and confusing, especially if you are in a hurry to get your refund or exchange.
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In this article, we will explain why the Amazon return continue button may not work, and how you can fix it or work around it. We will also provide some tips on how to avoid this problem in the future.
Why Does It Not Work?
There can be a lot of reasons why the Amazon return continue button might not work, but a few of them are listed below.
- You might have ordered a product that is non-refundable and not eligible for a return. Some products, such as digital downloads, gift cards, hazardous materials, or personalized items, cannot be returned unless they are defective or damaged. You can check the product page or your order confirmation email to see if your item falls into this category.
- It might be a server-related issue. Sometimes, Amazon’s website may experience technical glitches or maintenance issues that affect its functionality. If this is the case, the problem is not on your end, but on Amazon’s end. You may have to wait until they fix the issue before you can proceed with your return.
- If the item you’ve ordered is an international item, it is not eligible for return. Amazon does not accept returns for items that are shipped from outside your country or region. You can check the product page or your order confirmation email to see if your item is an international item.
- You may have exceeded the return window. Amazon has a specific time frame for accepting returns, depending on the product category and seller. For most items sold by Amazon, you have 30 days from the date of delivery to initiate a return. For items sold by third-party sellers, you have to check their return policy. You can find this information on the product page or your order confirmation email.
- You may have already initiated a return for the same item. Amazon does not allow you to return the same item more than once, unless there is an error or a problem with the replacement item. If you have already started a return for an item, you cannot start another one until you complete or cancel the first one.
How to Fix it?
If you have checked all the possible reasons why the Amazon return continue button may not work, and none of them apply to your situation, then you may try some of these solutions to fix it.
- Refresh the page. Sometimes, a simple refresh can solve the problem. You can press F5 on your keyboard or click on the refresh icon on your browser to reload the page. Then try clicking on the return continue button again and see if it works.
- Clear your browser cache and cookies. Your browser may store some temporary files and data that can interfere with the website’s performance. You can clear these files and data by going to your browser settings and deleting your browsing history, cache, and cookies. Then restart your browser and try again.
- Try a different browser or device. It is possible that the problem is specific to your browser or device. You can try using a different browser (such as Chrome, Firefox, Safari, etc.) or a different device (such as a laptop, tablet, smartphone, etc.) to access Amazon’s website and initiate your return.
- Contact Amazon customer service. If none of the above solutions work, then you may need to contact Amazon customer service for assistance. You can do this by going to https://www.amazon.com/contact-us and choosing the option that best suits your issue. You can chat with an agent online, call them by phone, or send them an email. They will be able to review your order and help you complete your return.
As they say if “Amazon return continue button not working”. You are not alone. Many customers have reported this issue when trying to return an item they bought from Amazon.
We hope this article has helped you understand why the return continue button is not working and how to fix it. If you have any questions or feedback, please leave a comment below.